Welcome to Kokoon's webshop. This website is operated by Kokoon ApS.
When you are shopping with us you are automatically accepting our sales conditions. Therefore, we recommend that you read the following carefully before placing your order.
Kokoon reserves the right to update or modify these terms and conditions at any given time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.
Kokoon do not guarantee that the information provided on the website is complete, accurate or up to date. Although we endeavour to provide correct information regarding colours, pictures, texts, prices and warehouse stock, inaccuracies, typographical errors or omissions can occur. In the case of incorrect prices or available stock we will give you the opportunity to cancel the order. Kokoon reserves the right to change the content and information provided on the website at any time.
Kokoon will not be liable for any indirect or direct damages, including lost profits, resulting from the information in this webshop or otherwise connected to the webshop. This also applies to all websites, which we link to. Kokoon is not responsible for the content of these external websites. We cannot be held responsible for the website being temporarily unavailable, but we make every effort to secure access to the website.
Orders can be placed on the webshop and are not binding until Kokoon has confirmed the order by issuing an order confirmation. Once you have placed your order we will send you a preliminary confirmation via email and normally process your order within 2 business days. We operate Monday to Friday except for public holidays. In the case of a delay, e.g. due to stock availability, we will inform you promptly. Once your order has been shipped we will send you the final confirmation and tracking information for your order via email.
When you place an order, all data is encoded to and from the website by SSL (Secure Socet Layers).
You can pay online by PayPal. If you order from a country that is part of the European Union, prices include Danish VAT at 25%. For all countries outside the EU and USA local charges such as import duties and/or sales tax may apply. These charges are at your expense and we recommend you to contact your local customs office for more information.
Shipping costs will be added to your order and indicated prior to final payment. Please refer to Payment & Shipping for some general rates. All our shipments are sent by UPS, DHL, FedEx or Post Danmark from our warehouses in Denmark respectively. The estimated delivery time is 3-6 business days to EU-countries and the USA and 4-8 business days to all other countries. Delivery times vary depending on the country and customs issues and are therefore only indicative. In addition Kokoon reserves the right to delay any order due to payment validation checks.
When purchasing from our webshop, Kokoon provides a 14-days money back guarantee from the day of delivery, not covering shipping costs and additional duties and/or taxes. If you want to request a refund you need to return your product in perfect condition.
Shipping and handling are at your expenses and your responsibility. We will not compensate for products that have been lost during shipping. Refunds will be made to the credit card, which has been used when ordering, within two weeks after having received the returned item.
Faulty products that have been purchased from our webshop can be replaced or refunded within 14 days after delivery. Please note that the return address is: Alpi | Att. Søren Kristensen I Hi Park 441 B | DK-7400 Herning. Contact us at info@kokoon for more information.
All products are covered by the Danish Sale of Goods, giving you 24 months to complain regarding a purchase. This does not cover defects caused by improper use, faulty maintenance or general wear.
You agree to be bound by these terms and conditions when using this website and/or placing an order from this website. Kokoon reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.
In case you wish to make a complaint about goods purchased from Kokoon, please contact our Customer Service. You can contact our Customer Service by phone or email.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via forbrug.dk.
You can also use the European Commission’s online complaints register when submitting your complaint. This is especially relevant if you are a consumer living in another EU country. When submitting the complaint, state our email address firstname.lastname@example.org.
In case we fail to reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board.
If you wish to submit a complaint to the Consumer Complaints Board, please follow this link.